HOZO Shipping Policy – United States
Signature Service
Signature service is available for orders shipped to the United States for an additional US$5 per order.
Please note that this service may extend the overall delivery timeframe by 1–2 business days, as a recipient must be present to sign for the package and the carrier needs to arrange designated delivery personnel.
Free Shipping
Free standard shipping is available for orders of US$180 or more shipped to the contiguous United States (48 states and Washington, D.C.) and Guam, subject to the shipping restrictions below. Standard shipping for orders below US$180 costs US$15 for these destinations.
Expedited shipping and weight-based standard shipping to Alaska, Hawaii, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands do not qualify for free shipping.
Shipping Time and Cost
Orders are processed within 1–3 business days at the HOZO Distribution Center. Once your order has shipped, we will send you an email with tracking information.
Tracking information may take up to 3 business days to update after you receive your tracking number. This is due to the transit time from our fulfillment centers to the carrier.
All shipping prices below are in USD.
| Destination | Shipping Option | Shipping Time | Shipping Cost |
| Contiguous United States (48 states and Washington, D.C.) Delivery is unavailable in a small number of remote areas. Please see Shipping Restrictions below. |
Standard Shipping | 2–4 business days | Free on orders of US$180 or more; US$15 on orders below US$180 |
| Contiguous United States (48 states and Washington, D.C.) Delivery is unavailable in a small number of remote areas. Please see Shipping Restrictions below. |
Expedited Shipping | 1–3 business days | Starts from US$25; see weight charges below |
| Alaska, Hawaii, American Samoa, Northern Mariana Islands, and U.S. Virgin Islands | Standard Shipping | 5–10 business days | Starts from US$20; see weight charges below |
| Guam | Standard Shipping | 10–15 business days | Free on orders of US$180 or more; US$15 on orders below US$180 |
| Guam | Expedited Shipping | 8–12 business days | Starts from US$20; see weight charges below |
The delivery time shown above starts from the day the tracking number is available, not the order confirmation date.
Weight-Based Shipping Charges
For each option marked “Starts from,” the listed amount is the base rate for up to 500g. Charges increase by US$5 at each weight tier below and are capped at the over-3000g rate. Orders over 4000g incur no further weight surcharge. The fixed US$15 standard shipping rate does not increase with weight.
| Weight | Contiguous U.S. Expedited Shipping | Standard Shipping to Alaska, Hawaii, American Samoa, Northern Mariana Islands, and U.S. Virgin Islands; Guam Expedited Shipping |
| 0–500g | US$25 | US$20 |
| Over 500g, up to 1000g | US$30 | US$25 |
| Over 1000g, up to 2000g | US$35 | US$30 |
| Over 2000g, up to 3000g | US$40 | US$35 |
| Over 3000g, up to 4000g | US$45 | US$40 |
| Over 4000g | US$45; no further weight surcharge | US$40; no further weight surcharge |
Shipping Restrictions
We are currently unable to deliver to the following destinations and military addresses:
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Puerto Rico
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Armed Forces Americas (AA)
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Armed Forces Europe (AE)
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Armed Forces Pacific (AP)
Orders using an unavailable shipping address cannot be completed or fulfilled. If you are unsure whether your address is eligible for delivery, please contact Customer Support before placing your order.
For destinations outside the United States and the U.S. territories listed above, please refer to our full Shipping Policy.
FAQ
Are taxes and duties included?
Taxes are covered for U.S. domestic shipping. If you are charged with any duties when receiving a U.S. domestic shipment, please contact Customer Support for reimbursement with the receipt. This coverage does not apply to orders using DHL International Expedited Shipping.
For other international shipping, the item price does not include any additional duties and taxes that may apply under local import laws. If import taxes or duties apply, the recipient is responsible for paying them to the courier upon receipt. Please confirm the applicable requirements before ordering. If you are sending a gift, please make sure the recipient is aware that taxes may be due when receiving the package.
When should I expect to receive tracking information?
It generally takes 1–3 business days for the HOZO Distribution Center to process your order. Once your order has shipped, we will send you an email with tracking information.
Can I change the delivery address?
If your order has already shipped, we cannot change the address while the product is en route. If your order has not shipped, please contact Customer Support as soon as possible for help.
Why have I not received any shipping information?
Please check your spam or junk folder and make sure your email provider is not blocking our messages. If you still cannot find the shipping notification, please contact Customer Support.
Why does the package tracking information show “Returned to Sender”?
When your parcel is marked as “Returned to Sender,” the local courier may hold it until the correct address is provided and confirmed. This is usually caused by an incorrect or incomplete address, an invalid phone number, or another delivery issue. Please contact us for help, and we will coordinate with the carrier where possible.
Why are there no shipping updates?
After an order leaves our warehouse, it may travel for several days between carrier facilities. Tracking may not update while the package is in transit. Once the package arrives at the next facility, the tracking status should be updated. Please note that transport constraints or geopolitical events in some regions may cause additional delays.
Why does tracking show the package as delivered when I have not received it?
For deliveries without signature service, the package may have been delivered to your mailbox or accepted by a neighbor. Please check these locations first. If signature service is selected, contact the local shipping courier to request the delivery and signature details. If you still cannot locate your package, please contact the local shipping courier or Customer Support for assistance.