WARRANTY

*This Warranty Program Does Not Apply to Accessories

Warranty Coverage:

HOZO Design provides this Warranty to consumers ("Consumer" or "you") who purchase a new, eligible device directly from the HOZO Design Official Online Store. This Warranty is non-transferable and cannot be assigned to subsequent owners or users.

Covered Device:

The Warranty applies exclusively to new, physical HOZO Design products. A product is covered if the Warranty is included in the original packaging or referenced during the online sales or product setup process. Product registration is not required for coverage under this Warranty.

Warranted Functionality:

HOZO Design warrants that under normal usage, the covered device ("Device") will function substantially by its technical specifications or accompanying product documentation ("Warranted Functionality") for a period of one (1) year from the original purchase date ("Warranty Period").

If the Device relies on HOZO Design software or services to meet the Warranted Functionality, HOZO Design will ensure these are available during the Warranty Period. However, HOZO Design reserves the right to update, modify, or limit software and services at its discretion, provided the Warranted Functionality is maintained or exceeded.

Warranty Exclusions:

This Warranty does not cover:

1. Normal wear and tear.

2. Defects or damage caused by:

   • Misuse, neglect, or abuse.

   • Accidents (e.g., collisions, fire, spillage of food or liquid).

   • Alterations, modifications, or unauthorized repairs.

   • Improper storage, installation, wiring, or testing.

   • Use with unsuitable devices, software, or services.

3. Damage resulting from usage not in accordance with the documentation.

4. Damage caused by third-party equipment used with the Device.

5. Products used for commercial purposes or resale.

6. Products that are used, resold, or purchased second-hand.

7. Use of the Device for medical, healthcare, or treatment purposes.

8. Features or performance related to software or services beyond the Warranted Functionality of the Device.

Additional Clarifications:

• This Warranty does not guarantee uninterrupted or error-free software, firmware, or online service functionality.

• The Warranty is void if:

  • Labels on the Device are removed, damaged, or tampered with.

  • Unauthorized alterations are made, including the removal of components or external covers.

This Warranty does not cover:

• Data loss or recovery costs.

• Consequential or incidental damages.

• Costs related to the removal, reinstallation, or recovery of data.

It is recommended that you back up, write down, and/or print your data regularly.

Limitation of Liability:

HOZO Design is not liable for any special, indirect, incidental, punitive, or consequential damages, including but not limited to:

• Loss of profits or revenues.

• Loss of data.

• Loss of Device use or associated equipment.

• Costs of replacement goods or substitute equipment.

• Claims from third parties.

These limitations apply regardless of the legal theory of liability (contract, tort, negligence, etc.) and even if HOZO Design has been advised of the possibility of such damages.

Warranty Process:

• The Consumer is responsible for shipping costs to send the Device to HOZO Design.

• By sending the Device, you agree to transfer ownership to HOZO Design. The original Device may not be returned.

• Replacement Devices will not contain your data.

• HOZO Design warrants that any repaired or replaced Device is covered for the longer of either the remainder of the original Warranty Period or 90 days from the receipt of the repaired or replacement Device.

Devices sent without a valid warranty claim or an approved Return Merchandise Authorization (RMA) may:

• Be rejected and returned at the sender's expense (prepayment required).

• Be held for 30 days for pickup before disposal at HOZO Design's discretion.

How to Claim:

To obtain remedies under this Warranty, HOZO Design must receive the Consumer’s claim before the end of the Warranty Period. Please contact Customer Support to obtain a Return Merchandise Authorization (RMA).