Effective date: November 4, 2026, at 00:00 HOZO store time (Alaska Standard Time, AKST, UTC−09:00).

Welcome to the HOZO Points and Rewards Program! Earn points by creating a member account, making purchases, referring friends, and participating in designated activities, then redeem your points for vouchers and selected rewards.

1. About the Program and Eligibility

This program is operated by HOZO Design (hozodesign.com, referred to as “HOZO,” “we,” or “us”) and is open to eligible individuals worldwide, except where participation is prohibited by law. Physical rewards can only be shipped to destinations supported for the relevant reward.

Membership is free. Participants must have reached the legal age of majority where they live and must provide accurate, truthful information when creating a member account. Each person may participate using only one member account and may not use multiple accounts to claim the same reward more than once.

Please use the email address associated with your member account when shopping or submitting an activity application so that your points and rewards can be recorded correctly.

Unless an activity expressly states otherwise, all activity start and end times, submission deadlines, business days, calendar months, and participation limits under this program are determined using the HOZO store time zone.

2. Point Value and Expiration

Under the program’s current redemption rate for dollar-off discount vouchers, 100 points can be redeemed for US$1 in discount value, equivalent to US$0.01 in discount value per point.

The points required for physical rewards are shown on the rewards page. The number of points required does not represent the product’s retail price.

Points can only be redeemed for rewards in accordance with these terms. They are not cash or a stored-value balance and cannot be sold, transferred, or redeemed for cash, except where applicable law provides otherwise.

Unless applicable law provides otherwise, each allocation of points expires 365 days after it is actually credited to your account. Where applicable law imposes different requirements for point expiration, those requirements will apply.

Each allocation has its own expiration date. Unused points expire automatically when that date is reached. Earning or using points later does not extend the validity of previously earned points.

When you redeem points, available points with the earliest expiration date are used first. You can view your points balance, transaction history, and expiration information in the member center. If you notice an error, please contact customer support for assistance.

Successfully redeemed dollar-off discount vouchers and product reward vouchers do not expire and will not become invalid when the points originally used to redeem them would have expired.

3. How to Earn Points

Original photo/text content and original videos share a limit of one original-content reward per person per calendar month. These two rewards cannot be combined for the same monthly allowance.

Available points tasks, participation links, activity periods, and applicable conditions are shown in the member center and on the relevant activity page.

4. Purchase Points and Friend Referrals

Purchase points are calculated on the amount actually paid for eligible products after discounts and promotions. Shipping charges, taxes, duties, and refunded product amounts are excluded.

Free products and products redeemed using product reward vouchers do not earn purchase points.

For orders paid in US dollars, you earn 5 points for every US$1 paid. For orders in other currencies, points are calculated using the US-dollar equivalent of the amount paid as recorded for the order. Points are recorded as whole numbers; any fraction of a point is rounded down.

Purchase points are awarded after payment is completed and recorded by the system as a valid payment. Creating an order without completing payment, failed payments, and unpaid orders do not earn purchase points.

Friend referral rewards are subject to the following conditions:

• The referred person must be a new customer placing their first order on the applicable HOZO website.
• The referral must be validly attributed through the referrer’s unique link.
• The first order must include eligible products with a positive amount actually paid, and payment must be completed.
• Each new customer can trigger only one referral reward, which is awarded to the referrer.

Self-referrals, repeated claims using multiple accounts, fraudulent transactions, and collusive transactions do not qualify. If attribution is incorrect or a reward has not been credited correctly, please contact customer support for review.

5. Original Content and Cross-Platform Sharing Activities

Original-content rewards are available only while the relevant activity is open. Some activities may be open only to selected users. Eligible participants, activity periods, submission methods, and participation limits will be stated on the activity page or in the invitation.

Participants must publicly share their genuine experience of using HOZO products, their creative projects, or their actual results, and submit:

• An accessible link to the public post or video;
• The corresponding original images, videos, or other required files; and
• The member information needed to verify the reward.

Each person may receive no more than one original-content reward per calendar month. Photo/text and video rewards cannot be combined. A calendar month runs from the first through the last day of each month in the HOZO store time zone. The monthly allowance is determined by the month in which the work is uploaded and submitted, even if supporting materials, review, or point issuance occur in a later month.

Different edits, screenshots, translations, or minor variations of the same work do not qualify as new original works for additional rewards. The same work may not be submitted again for an original-content reward in another month.

Cross-platform sharing rewards apply to the approved original work. Designated platforms are TikTok, Instagram, Facebook, YouTube, and Reddit, subject to the terms of the relevant activity.

The platform where the work was first published does not also earn a cross-platform sharing reward. Each additional qualifying platform earns 100 points. Posting multiple times or using multiple accounts on the same platform earns only one reward for that platform.

Review criteria include authenticity, originality, relevance to the activity, completeness of the submission, and any required disclosure of the reward relationship.

Participants must comply with the rules of the platforms and communities where they post. Artificially inflating metrics, manipulating engagement, posting spam, or posting incentivized content in communities that prohibit commercial promotion is not permitted.

6. Review and Point Issuance

Points for account registration, purchases, referrals, and other automated tasks are issued by the system according to the conditions of each task.

For tasks requiring manual review, HOZO will complete the review and notify you of the result within seven business days after receiving a complete submission. If approved, the points will be awarded within the same period. If additional materials are needed, HOZO will explain what is required, and the review period will begin when the missing materials have been provided.

If a submission is not approved, we will explain the main reason.

Participants must keep post links and submitted files valid and accessible during the review period. Please appropriately protect any information relating to another person’s privacy before submitting it.

7. Original Content Requirements

Works submitted for original-content rewards must be created by the participant and submitted with the participant as the first author. Participants must hold the legal rights necessary to submit the work and take part in the activity. For collaborative works, participants must also obtain the necessary permission from other authors and relevant rights holders.

Do not submit reposted, plagiarized, stolen, falsely attributed, or unauthorized adaptations of another person’s work. Images, videos, or other creative content generated by generative AI are also not eligible.

Content must reflect your genuine experience of using HOZO products. Product use, personal experiences, and creative results must not be fabricated.

Normal editing, cropping, color correction, and adding subtitles do not affect eligibility as original content, provided they do not misrepresent its authenticity.

HOZO may request original images, videos, records of the creative process, or other necessary materials to verify originality.

If plagiarism, false attribution, AI generation, or another failure to meet the requirements is verified, HOZO may reject the submission or revoke the points awarded for that content. Participants may contact customer support to request a review.

These activity terms do not grant HOZO permission to use the content in brand advertising.

8. Available Rewards

Physical rewards are claimed using the corresponding product reward vouchers.

The specific products, specifications, sizes, eligible shipping destinations, and points required are shown before redemption.

9. Redemption and Use

Only one member reward voucher may be used per order. Dollar-off discount vouchers and product reward vouchers cannot be used together and cannot be combined with other coupons or discount codes. Compatibility with other store promotions will be explained before redemption.

Dollar-off discount vouchers are subject to the following rules:

• They do not expire and may each be used once.
• They apply only to eligible product amounts and do not cover shipping charges, taxes, or duties.
• The minimum purchase requirement is calculated on the eligible product amount before applying the voucher and after any other price reductions.
• No change is given, and vouchers cannot be redeemed for cash, except where applicable law provides otherwise.

Product reward vouchers are subject to the following rules:

• They do not expire. Each voucher can be used to redeem one designated product, reducing that product’s price to zero.
• They must be redeemed as part of an order that includes a paid purchase and cannot be used for a standalone reward order. The same order must include at least one eligible non-reward product with a positive amount actually paid.
• Shipping charges follow the store’s shipping policy. Any applicable taxes or duties may still be payable by the customer.
• Product specifications, sizes, and eligible shipping destinations are subject to availability.

Please check the reward and its conditions before confirming redemption. Vouchers cannot be sold, transferred, or redeemed for cash, except where applicable law provides otherwise.

10. Order Cancellations, Refunds, and Point Adjustments

If an order is canceled or refunded, the purchase points already awarded for that order will be deducted.

For partial refunds, the points corresponding to the refunded eligible product amount will be deducted. Total deductions will not exceed the purchase points actually awarded for the original order. Refunding only shipping charges or taxes that were excluded from the points calculation does not result in a purchase-point deduction.

If a referred order is canceled, fully refunded, or determined to be invalid, its referral points will be returned to HOZO by deducting the corresponding referral reward from the referrer’s member account.

For a partial refund, the referral reward is retained if the remaining order still meets the original referral conditions. If it no longer meets those conditions, the entire referral reward for that order will be deducted.

If an order placed using a voucher redeemed with points is canceled or subject to a return and refund, the points spent on the redemption corresponding to the canceled or returned portion will be restored. The voucher used for that order will not also be restored, to avoid returning the same redemption benefit twice. Cash refunds are based on the amount actually paid for the relevant products and the applicable refund policy.

If a system error causes points to be deducted without successfully generating the reward, the corresponding points will be restored. If HOZO cannot fulfill a successfully redeemed reward, we will work with the member to resolve the issue as described in Section 11.

Point adjustments do not affect any refund, return, warranty, or other consumer rights you have under applicable law. If you disagree with an adjustment, please contact customer support to request a review.

11. Changes to Activities, Rewards, and Terms

Some points tasks, member activities, and redeemable rewards are available only for specified periods or are subject to stock or participation limits. When an activity ends, a participation limit is reached, or stock runs out, the relevant offering may be paused, removed, replaced, or adjusted.

HOZO may adjust tasks and rewards because of activity scheduling, changes in stock or supply, or requirements under law or platform rules. Updates will be posted in the member center or on the relevant activity page.

Unless applicable law requires otherwise, routine additions, scheduled activity endings, participation limits being reached, removal of sold-out rewards, and changes that do not affect benefits already earned will not be individually notified to every member.

Points due for tasks completed in accordance with the rules in effect before a change, and rewards already validly redeemed, will be handled under the conditions originally applicable to them. The end of an individual activity or removal of a reward does not mean that the entire membership program has ended.

A voucher having no expiration date does not mean that a designated physical reward will remain in stock indefinitely.

If a successfully redeemed physical reward cannot be fulfilled because it is out of stock, discontinued, or for a similar reason, HOZO will contact the member to agree on a solution. With the member’s consent, we may provide a replacement reward of equivalent value or restore points on terms agreed by both parties. HOZO will not unilaterally cancel an already redeemed benefit or shorten its validity solely because a reward has been removed or is out of stock.

For material changes involving point redemption value, point expiration, conditions for using already redeemed rewards, or termination of the membership program, HOZO will explain the changes and their effective date, provide a reasonable transition or redemption arrangement, and meet any notice requirements under applicable law.

12. Fair Participation, Privacy, and Contact

Participants must not obtain points or rewards through false identities, multiple accounts, fraudulent orders, collusive referrals, duplicate submissions, infringing content, or other forms of abuse.

If there are reasonable grounds to suspect a violation, HOZO may pause the review of the affected transaction or task and request necessary verification materials. Once a violation is verified, points and rewards obtained through that violation may be revoked. Users may contact customer support for an explanation and to request a review.

HOZO will process personal information needed for member accounts, orders, referral attribution, activity reviews, and reward fulfillment in accordance with its Privacy Policy, and will provide applicable information when collecting personal data. Participation does not waive your rights concerning personal information under applicable law.

Unless expressly stated otherwise, this program is independently operated by HOZO and is not sponsored, endorsed, or jointly operated by any relevant social media platform or other third party.

These terms do not limit any mandatory consumer rights you have under applicable law.

If you have questions about points, rewards, activity submissions, or review results, please contact customersupport@hozodesign.com.