1[Diagnosis] MEAZOR cannot be charged
Please follow the steps below at first to self-check
- Use Support 5V -1A Charging with USB-C Port to charge MEAZOR (takes 2 hours to fully charge). Please note that MEAZOR doesn't support adapters with fast charging protocol.
- Unplug and wait 4 seconds then restart the device.
If you still have still cannot to charge, please contact support@hozodesign.com for further assistance.
2[Diagnosis] MEAZOR crash/not working
Please send the following information to our support team to help a quicker investigation:
- Has the blue indicator light always on and the screen does not light up of the MEAZOR?
- Which specific function/condition leads to crashes?
- What is the frequency of product crashes?
- MEAZOR firmware version number
- MEAZOR serial number
Please send us pictures or videos about the MEAZOR crash if you could, so that we could forward to our engineer to solve your problem faster, and please contact us at customersupport@hozodesign.com at your convenience.
3[Diagnosis] MEAZOR App crash/not working
Please send the following information to our support team to help a quicker investigation:
- Which specific function/condition lead to crashes?
- What is the frequency of product/App crashes?
- Mobile phone model, mobile phone system and mobile phone brand
- MEAZOR App version number
Please send us pictures or videos about the MEAZOR App crash if you could, so that we could forward to our engineer to solve your problem faster, and please contact us at customersupport@hozodesign.com at your convenience.
4Where to find MEAZOR serial number?
The serial number of MEAZOR could be found beside the box, and all the products with the serial number on the box is eligible to the 1-year limited warranty, it’s not a test device or demonstration. We've updated the position of the serial number and didn't update it in the user instruction for devices produced before Mar, 2022.
5How far is the laser distance measurement range? What is the accuracy?
The measurable distance of laser measurers ranges from from 0.1m-25m (0.3feet-82feets), the measurement accuracy stands ±2mm (±0.08 inch)
6How far can the Rolling Ruler measurement range? What is the accuracy?
Rolling Ruler is recommended to measure the length that less than 5m. The measurement accuracy is ±0.2% on rough surfaces, and the accuracy will be impacted due to human error when measuring long distance.
7How to determine the Rolling Ruler’s start/end point?
There are three blue indication lights at the bottom of the product for aligning the measurement start/end points.
8How many scales are supported by the Roller Ruler scale measurement?
4 built-in scale modes with 57 scales in total - Metric Architecture - Metric Engineering - US Architecture - US Engineering
9How to perform 2D Floorplan Scanning?
There are 2 modes of 2D floorplan scanning function: 1. Point Scanner: Point Scanner is a manual positioning mode that allows you choose key points around the room for precise floorplan captures. It fit measuring demands of floorplan and room plan. 2. Curve Scanner: curve scanner is an automatic mode that can perform scanning by simply turning the machine 360 degrees. It suits measuring demand of odd-shape/curve-shape objects, structures and architectures.
10What is curve scan? How to use this function?
Curve scan is designed mainly for the measurement of irregular curves. Place the product horizontally on the edge of the curved surface and turning the body 360 degrees. The measurement could be sent to the APP for editing via Bluetooth.
11What is the range of Point scanner and curve scanner? What is the accuracy?
Point scanner and curve scanner can measure the maximum area of 1200m² (12900feet²). The measurement error is proportional to the area of the scanned floor: ±0.5cm-±10cm (0.2inch-4inch). The source of the measured area and accuracy data is from laboratory test results.
12How many data can MEAZOR store?
MEAZOR does not support internal data storage, but if you use MEAZOR App, there is no limit on data storage.
13How long the battery last per full charge? How much is the battery capacity?
The theoretical standby time for a fully charged MEAZOR is around 30 days, and the continuous working time last around 16 hours. Battery capacity is 650mah.
14How long does it take to fully charge MEAZOR?
2 hours
15What does MEAZOR’s 3 indicator lights stand for?
About the Indicator light description that as shown below： - Charging or powering: yellow - Turn on or Turn off: blue
16What does the battery icon on the screen stands for?
- Charging: white - Out of power: red We hope it helps and if you have any question about product please contact us at suppport@hozodesign.com.
1How does it measure into the corner or between walls?
SImply press the offset button at back of ROLLOVA, that can add diameter or radius of ROLLOVA to your measurement.
2[Diagnosis]: The main LCD screen is not working and the bottom light still works.
The ROLLOVA might have low battery given the description. We recommend you to replace the 1632 button battery. If the screen still not work after replacing batteries, please contact our customer support team.
3[Diagnosis]: The ROLLOVA is not rolling smoothly, what happens?
The roller system is built with a certain fraction level to ensure it doesn't slip on most surfaces. But because the fraction between ROLLOVA's tire and surfaces could vary among different materials (e.g. glass, rough surfaces), it may give you the impression of not rolling smoothly sometimes.