NeoSander Support

Everything You Need to Know About NeoSander!
When will my order ship?
NeoSander Pre-Orders
  • Estimated shipping: May 2026
  • You'll receive shipping confirmation with tracking when your order ships

If your order contains both NeoSander pre-order items and regular in-stock products, and you would like them to ship separately (regular products shipped first), please contact us （https://hozodesign.com/pages/contact ） to let our team know.

At 13,000 SPM, won't it melt plastic?

In fine detail sanding, the sanding head only contacts the surface for very brief moments, giving heat very little time to build up. The reciprocating motion is less aggressive than rotary tools, and plastic melting is rare in our testing.

NeoSander also supports wet sanding with waterproof sandpaper, making it easy to further reduce heat when working on sensitive materials like resin prints.

In normal use, NeoSander actually posesless heat risk on plastics than high-speed rotary tools, which maintain constant contact and generate heat far more aggressively.

Isn't this basically an "electric toothbrush" with sandpaper?

That's probably the most common comparison—and it's understandable. But not everything that moves with sandpaper is suited for precision sanding. What really matters is how it moves, and how controllable that motion is.NeoSander uses a true linear back-and-forth motion—not spinning, not wobbling. Combined with a short, adjustable stroke (0.6–1.8mm) and very low runout (<0.05mm concentricity), each contact stays stable and predictable instead of bouncing around.Sure, an electric toothbrush or a DIY setup can technically sand—just like hand sanding can get results. But NeoSander isn't about whether sanding is possible. It's about making fine detail sanding easier to control, more consistent, and far less tiring.

If I slow it down (reduce stroke length), will it stall or lose power?

That's a common issue with many sanding tools—and it comes down to how they're built.

Traditional tools use rotary motors, then rely on gears or eccentric mechanisms to turn rotation into sanding motion. At low speeds, especially when you apply side pressure, that system struggles. RPM fluctuates, tools vibrate, and stalling becomes more likely.

NeoSander works differently. It uses a reciprocating linear motor, driving the sanding motion directly:

  • No gears
  • No eccentric conversion
  • No power being "translated" through extra mechanisms

Because of this, the output stays smooth, stable, and predictable. It doesn't depend on sudden bursts of torque, and it's much less sensitive to load changes.

Are sanding heads durable? What about replacement parts later?

No need to worry. The sanding heads are made from PC material, with a reinforced structural design for added strength and durability. They're built to withstand everyday use and handling without issues.

Consumables and accessories are continuously available through our official website.